This Privacy Policy explains how IT Support Lincoln (trading as EasyRouteIT) ("we", "us", "our") collects and uses your personal data when you use this website (itsupport-lincoln.co.uk) or engage our services. We are the data controller and comply with the UK GDPR and the Data Protection Act 2018.

1. Who we are

IT Support Lincoln, based in Lincoln, Lincolnshire. Contact: support@itsupport-lincoln.co.uk or 01522 719103.

2. Personal data we collect

Contact details you submit via our contact form or email (name, business name, email address, phone number, message content).
Technical data such as IP address, browser type, device information and pages visited (only if you accept analytics cookies).
Service delivery data we process when supporting your IT — limited to what is necessary to deliver the service agreed.

3. Why we use it (lawful basis)

To respond to enquiries — legitimate interest / steps prior to entering a contract.
To deliver IT support services — performance of a contract.
To meet legal and accounting obligations — legal obligation.
To improve our website — consent (analytics cookies only).

4. How long we keep it

Enquiry data: up to 24 months. Customer records and invoices: 7 years (HMRC requirement). Technical / analytics data: up to 14 months. We delete data sooner on request where we have no overriding obligation.

5. Who we share it with

We do not sell your data. We share it only with vetted processors that help us run the business (e.g. email hosting, accounting, Microsoft 365). All processors are bound by data protection agreements. We may disclose data where required by law.

6. International transfers

Where any processor is outside the UK/EEA we rely on UK adequacy regulations or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Complain to the Information Commissioner's Office (ico.org.uk / 0303 123 1113)

8. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, MFA and secure UK/EU hosting.

9. Cookies

See our Cookie Policy for details on the cookies we use and how to manage your preferences.

10. Changes

We may update this policy from time to time. The "Last updated" date above reflects the current version.

11. Contact

Questions or to exercise any right above: support@itsupport-lincoln.co.uk.